Safeway - Food & Drinks category in Waipahu

"We frequently shop this location for our grocery needs. We find the ready to eat sections quite nice and stocked with plenty of fresh choices. We typically find that this location is very well stocked, very clean and the staff quite friendly and knowledgeable. Rose is quite the asset to your location. She has helped us on multiple occasions and she is always smiling and helpful. We highly recommend this location for your grocery shopping needs."

"I normally have a great experience shopping at this Safeway location, but I wanted to share an experience I had recently at the self-checkout area. When I was done checking out, one of the employees (I believe her name was Viz) spoke to me in a very rude and condescending tone. She said it was “common sense” not to use self-checkout when you have items on discount and have more than 5 items, even though there were no signs or instructions posted anywhere. I had never been told that before, so her comment really caught me off guard and made me feel humiliated in front of others. I actually left the store feeling so upset that I went to my car and cried. Later, I called the store to talk about it, and the customer service manager, Reid, was extremely kind and understanding. He listened patiently, empathized with what I felt, and said he’d address it with the employee. He mentioned he understood because this had happened before and that he would remind her to be more careful with her wording. I really appreciated his empathy and professionalism. I also want to thank the lady who first answered my call — she was polite and helpful even before transferring me to the manager. Overall, I hope the store reminds that rude employee VIZ to speak respectfully to customers. A little kindness goes a long way, and Reid truly represented the customer-care spirit that keeps me coming back to Safeway."

"Clean and fully stocked, we were able to find all the items we were looking for in a minamal amount of time. Quality variety of fresh produce. Friendly and helpful cashier at checkout."

"Great place. A little pricey for a main lander haha. Cashier was awesome. My wife's number didn't work for customer card so she used the store card. I saved $50."

"If your self checkout is going to be closed at night the least the staff can do is acknowledge the customer during checkout… quite rude and ignored me when I greeted her. Her and the bagger just gossiping. Was on Wed, Jan 7 at approx 10pm"